Refund Policy

Cancellation

You may cancel your order within 48 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment.

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@all-festivals.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you receive a damaged or defective product you have 72 hours upon arrival of the product to contact us about the defective unit. You can reach out to us here info@all-festivals.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should email us at info@all-festivals.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Very cute candles and look good on the birthday cake, highly recommended!

Macaron Colorful Birthday Cake Candles, Numeral Candles

Super happy with my mom's birthday candles, arrived quickly and look cute!

Gold Glitter Birthday Number Cake Candles, 3D Diamond Shape Numeral Birthday Cake Candles

Amazing candles, beautifully packaged and delivered promptly!

Birthday Numeral Candle, Glitter 3D Diamond Shape Candles

Nice shopping experience, from the product to the service!

Colorful Painted Candle, Colorful Birthday Cake Candle

Fast shipping, for my brother's birthday cake and he loves it! will definitely be back for more!

3 Styles Surprise Birthday Candle, Card Cake Candle

Incredible birthday candle! The Candle's blooming flower and melody created a magical moment. Everyone loved it. A must-have for any birthday celebration!

Music Birthday Candle, Musical Lotus Flower Candle, Surprise Candle

This candle made my daughter's birthday unforgettable. The flower bloom and music were enchanting. A perfect centerpiece for the cake. Will buy again!

Absolutely loved this candle. It added a fun and memorable element to the party. The music and flower effect were both charming and impressive.

It's a unique birthday candle! The candle played a sweet melody and the flower opening was a magical touch. Made my friend's celebration extra special!

This Lotus Music Birthday Candle was a hit! It played a delightful tune and the flower opened beautifully. Perfect for my son's birthday celebration. Highly recommend!

Super cute candles, highly recommended！！！

This tulip candle is absolutely adorable! The design is so charming, and the fragrance is exceptional. It fills the room with a delightful scent that lasts for hours. Highly recommend for anyone looking to add a touch of beauty and wonderful aroma to their space!