FAQs

Shipping Time

[SHIPPING TIME]

Once your order has been processed, the average transit times are as follows.

UK: 2 - 3 business days
Europe: 3 - 8 business days
USA: 5 - 10 business days
Other: 5 - 10 business days

[PROCESSING TIME]

The order processing time might take up to 1- 2 business days. Processing includes checking and packing.

If you place your order after 12:00 pm UK Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.

Wholesale availability

We accept wholesale and bulk and we are happy to quote for bulk and wholesale requests, please contact us via email ---- info@all-festivals.com.

Returns & Exchanges

Returns and exchanges are acceptable within 14 days of delivery. You should contact us and send item back within 14 days of delivery. Items that have been opened and used cannot be returned or exchanged.

If you have any questions, please contact us via messages or emails ---- info@all-festivals.com.

You will be responsible for return postage costs and responsible for loss in value (as agreed upon with us) if an item is not returned in original condition.

 

Cancellations

We do not accept order cancellations. If you have any questions or problems, please feel free to contact us via messages or emails ---- info@all-festivals.com.

 

Custom and personalised orders

Safety-use instructions for candle products:

1.Keep out of reach of children or pets
2.Do not leave burning candle unattended.
3.Do not use candle on or near anything that can catch fire.
4.Make sure candle is extinguished completely before discarding
5.Do not submerge candle body in water, it will damage candle

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Very cute candles and look good on the birthday cake, highly recommended!

Super happy with my mom's birthday candles, arrived quickly and look cute!

Amazing candles, beautifully packaged and delivered promptly!

Nice shopping experience, from the product to the service!

Fast shipping, for my brother's birthday cake and he loves it! will definitely be back for more!

Incredible birthday candle! The Candle's blooming flower and melody created a magical moment. Everyone loved it. A must-have for any birthday celebration!

This candle made my daughter's birthday unforgettable. The flower bloom and music were enchanting. A perfect centerpiece for the cake. Will buy again!

Absolutely loved this candle. It added a fun and memorable element to the party. The music and flower effect were both charming and impressive.

It's a unique birthday candle! The candle played a sweet melody and the flower opening was a magical touch. Made my friend's celebration extra special!

This Lotus Music Birthday Candle was a hit! It played a delightful tune and the flower opened beautifully. Perfect for my son's birthday celebration. Highly recommend!

Super cute candles, highly recommended!!!

This tulip candle is absolutely adorable! The design is so charming, and the fragrance is exceptional. It fills the room with a delightful scent that lasts for hours. Highly recommend for anyone looking to add a touch of beauty and wonderful aroma to their space!

Perfect shopping experience, from the product to the service! Cute decors for my barbie theme party!

Received my order quickly and everything was perfect for my sister's birthday!

Exactly what I needed for my upcoming festival, thank you!

Highly satisfied with my purchase, thank you!

Thank you for the fast shipping and great service!

Wonderful experience shopping here, highly recommend!

Quick delivery, great communication with the seller!

Excellent packaging, arrived in perfect condition!

Absolutely love my purchase, thank you so much!

Beautifully made products, very impressed!

Received my order faster than expected, great service!

soooooo funny!

soooooo funny! will buy it again.

Exactly as described, couldn't be happier with my purchase!

Beautifully made products, very impressed!