FAQs

Shipping Time

[SHIPPING TIME]

Once your order has been processed, the average transit times are as follows.

UK: 2 - 3 business days
Europe: 3 - 8 business days
USA: 5 - 10 business days
Other: 5 - 10 business days

[PROCESSING TIME]

The order processing time might take up to 1- 2 business days. Processing includes checking and packing.

If you place your order after 12:00 pm UK Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.

Wholesale availability

We accept wholesale and bulk and we are happy to quote for bulk and wholesale requests, please contact us via email ---- info@all-festivals.com.

Returns & Exchanges

Returns and exchanges are acceptable within 14 days of delivery. You should contact us and send item back within 14 days of delivery. Items that have been opened and used cannot be returned or exchanged.

If you have any questions, please contact us via messages or emails ---- info@all-festivals.com.

You will be responsible for return postage costs and responsible for loss in value (as agreed upon with us) if an item is not returned in original condition.

 

Cancellations

We do not accept order cancellations. If you have any questions or problems, please feel free to contact us via messages or emails ---- info@all-festivals.com.

 

Custom and personalised orders

Safety-use instructions for candle products:

1.Keep out of reach of children or pets
2.Do not leave burning candle unattended.
3.Do not use candle on or near anything that can catch fire.
4.Make sure candle is extinguished completely before discarding
5.Do not submerge candle body in water, it will damage candle

Based on 160 reviews
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Such a festive addition to our Christmas decor!

Love the design, really brightened up our decorations!

This banner added a cozy Xmas holiday vibe to my home!

Beautiful colors, easy to hang, great quality!

Perfect banner! Made our Christmas party extra festive!

Magical glow, creates such a happy atmosphere!

A must-have for my friend's birthday party!

Love the unique bloom effect, perfect for birthdays!

Beautiful candle, adds a serene vibe to my party.

The lotus design is stunning, perfect for celebrations!

Perfect for birthdays, added charm to the celebration.

Incredible! Burned perfectly and created a cozy atmosphere.

Such a beautiful addition to my birthday table.

Fantastic quality, my guests were impressed!

Amazing product, made my party even more special!

Absolutely love the design, great for birthday decor!

My cake looked stunning with these candles!

Macaron vibes in a candle? Super cute!

The pastel colors are simply adorable! Perfect match!

Great candle, my party felt extra special!

Bright flame, perfect for a cozy birthday night.

The spiral shape is so unique! Love it!

Lotus petals and light? So mesmerizing!